Casino

In this section you can find Frequently Asked Questions relating to the Casino

 

How to open an Account at TotoGaming Casino?
Enter the home page of casino.totogaming.am website and click “Registration” button in the upper right corner. 
NOTE: your Username and account Currency thereafter shall not be subject to modification.
During registration you must confirm that you accept “General Terms and Conditions”. Therewith you will be entitled to log into your new account at TotoGaming with your Username and password.

 

 

Why do you require my personal details? Do you warrant their security?
Your personal data is requested to verify your identity, age, current address, as well as to execute financial transactions. TotoGaming applies the latest data encoding technology to secure your personal details.

 

 

I forgot my Username and password. What shall I do?

 

Desktop
You can find you username in your registration letter (e-mail). At first check your «Spam» folder. If you fail to find your username confirmation letter, you can refer to Casino Support Center by the E-mail address [email protected] Operators of the “Live chat” are prohibited to provide the usernames to the visitors of the “Live chat”. In the event that an inaccurate password is logged in a pop-up message “Invalid Email or password” shall appear. After receiving a message on wrong password, click on the button “Forgot password?”, fill in the fields "Email " and “Date of Birth”, whereupon a new password will be sent to the E-mail of your Casino account.

 

Mobile
You can find you username in your registration letter (e-mail). At first check your «Spam» folder. If you fail to find your username confirmation letter, you can refer to Casino Support Center by the E-mail address: [email protected] Operators of “Live chat” are prohibited to provide usernames to visitors of “Live chat”. In the event that an inaccurate password is logged in a pop-up message “Invalid Email or password” shall appear. After receiving a message on wrong password, click on the button “Forgot password?”, fill in the fields "Email " and “Date of Birth”, whereupon a new password will be sent to the E-mail of your Casino account.

 

 

How to change my password?

 

Desktop
Click on your account ID on the upper part of your screen, therewith “Profile”, whereupon press the button “Change password”. Complete the field “Old password”, whereupon fill in the fields “New password” and “Confirm the password”. Finally, click on the button “Remember”.

 

Mobile
Click on the button     in the upper right of the screen. Enter the bookmark “Account”, then click on “Change password”. Complete the field “Old password”, whereupon fill in the fields “New password” and “Confirm the password”. Finally, click on the button “Save password”.

 

 

How to change my registered email address?
Currently you cannot change your email address by yourself, however if you have a serious reason to do so, please contact TotoGaming Customer Support Center.

 

 

Is the activity of your Web-site licensed?
Yes, we have a valid license issued by Ministry of Finance of the Republic of Armenia that entitles the Company to handle acceptance of bets. We are also awarded an international license in Curacao.

 

 

Is my credit card data protected?
Our Casino uses the most advanced data encoding technology to warrant security. All your data is encoded through encoding algorithm SSL recognized as International Standard on Quality. The latter means that all the data provided, including your address and credit card, are as secure as in an ordinary bank.

 

 

What currency do you accept?
The currency on Casino’s website is Armenian Dram.

 

 

Am I allowed to make a deposit into my friend’s account by using my bank card?
Such transactions are deemed as transactions with the involvement of a third party, and as such are strictly forbidden.

 

 

How can I transfer money between Casino and Sport accounts?
To transfer money from Casino to Sport, click on the button “Transfer” on upper right corner of the screen. Fill in the fields "Amount” and “Sport ID”. Afterwards click on the button “Transfer”. Transfer can be done only between two accounts of Casino and Sport with the same data. The field «Eligible for transfer» contains permissible amount to be transferred.

 

 

How to make a deposit into my account?
 

Desktop
Press the button “Balance set on the upper right corner, whereupon enter the bookmark “Deposit” and select your preferred payment method.

 

Mobile
Press the button , then enter the bookmark “Cashier” set on the upper right corner. Whereupon enter the bookmark “Deposit” and select your preferred payment method.

 

 

What deposit methods do you offer?
We offer the following deposit methods: ArCa, iDram, MobiDram payment systems, BTA, TelCell, Easypay terminals as well as you can make deposits in one of the TotoGaming Betshops. Deposit methods and their relative information are included in the bookmark “Deposit”.

 

 

How to make a withdrawal from my account on the Website?

 

Desktop
We offer the following methods of withdrawal ArCa, iDram, MobiDram payment systems. You can also make withdrawals from any of TotoGaming Betshop. For details you can enter in the bookmark Balance->“Withdrawal”. A request for a withdrawal can be made by you at any time. Your request will be satisfied if the requirements for a withdrawal are fulfilled and in the event of your entitlement to withdraw funds in our system:

 

Mobile
Click on the button  set on the upper right corner, then «Cashier» button. Afterwards enter the bookmark «Withdrawal».

 

 

Do you charge fees for withdrawing money?
Fees charged for a withdrawal depend on the selected payment method. A three percent (3%) fee is charged by using ArCa and iDram payment methods in the case when you didn’t raffle money available in your account. No fees (0%) are charged when withdrawing money from TotoGaming branches. Please, note that fees might be charged by your bank for banking services provided.

 


Am I entitled to withdraw money from my account and send it to a third party?
Such transactions are deemed as transactions with the involvement of a third party, and as such are strictly forbidden.

 

 

What rules does Casino TotoGaming impose as regards withdrawals?
To withdraw money from your account you should abide by the following rules:
1.the latter shall be active and the account balance shall exceed the minimum amount required for a withdrawal.
2.the required amount shall be equal or higher the minimum amount limit set for a withdrawal.
3.certain limitations may be imposed upon withdrawals related to promotions from TotoGaming.

 

 

Do you impose a withdrawal amount limitation?
The Minimum withdrawal amount is one thousand (1,000) AMD. No limits on maximum withdrawal amount are available, nevertheless Casino’s Administration may require not to withdraw more than 20 million (20,000,000) AMD (the maximum amount per request for withdrawal is 2 million (2,000,000) AMD per day. Casino recommends its players not to exceed the total limit of transactions in the amount of 20 million (20,000,000) AMD within 24 hours.

 

 

Where can I find the current promotions proposed?
 

Desktop
You can see all the current promotions offered by entering the bookmark “Promotions” on TotoGaming website.
 

Mobile
You can see all current promotions offered by clicking on button   , afterwards entering the Bookmark “Promotions”.

 

 

How can I use Cashback promo?
Cashback is not considered for the games participating in the tournament, but the User may take of its advantage after leaving the tournament. In this case, the moment of leaving the tournament will be considered as starting point for the Cashback calculations.

 

 

Is it permitted to take the wager back after it has been placed on the table?
It is allowed to take your bet back before the start of the game. It is prohibited to change the stakes after the game starts.

 

 

My sound does not work.
Make sure that your sound card runs correctly, as well as that your speakers are not muted. The uninterrupted functioning of the sound can be checked in “Settings” of the game. Only make sure, that you have not muted the current game sound.