1. General rules for using the Website and provided services
1.1. The internet gambling games organized by playin.totogaming.am are organized by DIGITAIN LLC (hereinafter referred to as the Organizer) by the Ministry of Finance of the Republic of Armenia issued on 24.10.2014 on the basis of ISHX-002 license for organizing gambling games.
1.2. Legal address, and place of implementation of the activities is 26 Amiryan St., Yerevan, Armenia.
1.3. Only persons over the age of 21 have the right to participate in Internet games.
1.4. The information introduced in these general terms is purely informative and in the case of contradictions between the information presented therein and the provisions of the "Rules for the organization and holding of online games" (hereinafter referred to as the Regulation) agreed with the Ministry of Finance of the Republic of Armenia, the provisions of the Regulation shall prevail. And internet gambling rules on playin.totogaming.am are derived from the provisions of the Regulation.
1.5. By registering on the site playin.totogaming.am through the website, mobile version of the website or APP, you can place bets based on an opened gaming account to participate in the Internet games with winning organized by Digital LLC.
1.6. The Organizer reserves the right to make any changes or additions to the website without the prior written warning. Users are notified via relevant notifications. The bets placed beforehand remain unchanged and the bets accepted are subject to the rules issued at the time of acceptance.
1.7. The organizer reserves the right to deprive any person of his services without the reason (s) discovered.
1.8. The organizer is not responsible for any loss or damage that the affected party claims resulted from the use of this site or its content. This condition applies to the use or exploitation of this website by anyone, the impossibility of accessing or using the website, delaying the transfer of functions or data, interrupting communications, any errors, misspell or omissions in the website.
1.9. Uploading photos or videos from the site or any of its subdivisions is permitted only for personal use. For any other purpose, publishing, broadcasting, or copying this information is strictly prohibited.
1.10. The organizer controls the content of this website and reserves the right to block access to the automatic bets if there are any doubts (bots).
1.11. When downloading the program each time, regardless of the applicable type of action (internet or mobile services), when registering an account or using an existing account, making a bet, participating in any game or receiving any prize the user agrees with the current version of the Rules and the obligation to act upon those Rules.
1.12. Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
- Blacklisted Territories
NetEnt games are anavialble for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador,Ethiopia, Ghana, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Sri Lanka, Singapore, South Korea, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
- Regulated Territories
Only permitted if receipt of a license from local regulator has been seen and approved by NetEnt
Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, United States of America, United Kingdom.
- Restrictions for Branded Games (even if national license is held, In addition to A.)
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, Ukraine.
- In addition to the above, it is not permitted to offer Planet of the Apes, Guns&Roses, Motorhead, Jimi Hendrix, Emoji Planet, Jumanji in: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, Ukraine.
- Additionally it is not permitted to offer Aliens in: Japan, Canada.
- Additionally, Universal Monsters series (Frankenstein, Dracula, Creature from the Black Lagoon, The Invisible Man, The Phantom's Curse) can only be played in these countries: Andorra, Armenia, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, Croatia, Macedonia, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
1.13. By downloading a program, registering an account, using an existing account, bets on any game, receiving any prize, etc., every time it approves the agreement to the current version of the Rules and the obligation to act upon it.
1.14. Game Account Blocking – a restriction applied by the Organizer in case of violation of the requirements established by the Regulations or the legislation of the Republic of Armenia to the player’s game account, in which the player cannot enter his/her game account until the grounds for the restriction are eliminated.
Game Account Suspension – a restriction applied by the Organizer to the player’s game account in case of violation of the requirements of the Regulations or the legislation of the Republic of Armenia, in which the player can access his/her game account, but cannot perform any actions (make bets, deposit to the game account, withdrawal from the game account, and other similar actions) until the grounds for the restriction are eliminated.
In case of violations, the Organizer has the right to block the player’s game account or apply other restrictions on the game account (for example, the application of game limits, bet limits), as well as to apply to the competent state authorities in order to take measures established by the legislation of the Republic of Armenia in connection with an obvious crime, also to demand compensation from the player in court for damage caused to the Organizer.
The player’s game account may be blocked or restrictions may apply to the game account in the following cases (the list is not exhaustive):
- In case of detection of fraud, abuse committed by players (making a deposit to their game account from bank cards stolen or belonging to other persons, making bets and/or receiving winnings, opening game accounts with the data of different persons, accidental or intentional disclosure by the player of the another player’s password, resulting in extortion of money/points from the latter’s account), as a result of which the Organizer or other player was caused financial or non-material damage;
- In case of unscrupulous or inappropriate use of its game accounts by the player (with the expectation of possible income from other organizations) (for example, regular deposits of game accounts using electronic payment systems, bank cards, cash withdrawals, etc.);
- If the player does not observe the norms of politeness when communicating with a customer support specialist, uses threats, obscene or offensive words, expressions, swearing or hate speech in correspondence, especially due to ethnic origin, gender, religion or other grounds. In this case, the Organizer may also apply a warning, blocking access to the phone number or online communication;
- If the player is suspected of using special software or technical means to automate the betting process;
- If there is a dispute with the player, complaint, a note from a competent state body about a possible crime related to the player or his/her game account, a criminal case or other similar valid reasons for prohibiting the withdrawing funds from the game account;
- When it becomes clear that the already registered game account is being used by another person;
- In case of suspicion or disclosure of false, incorrect or invalid data registered by the player on the game account (first name, last name, birthday, passport data, etc.).
- In other cases of violation of the rules established by the Regulation.
The decision to block (unblock) or restrict game accounts is made by the Оrganizer taking into account the player’s game history and game behavior.
2. Procedure for Accepting Payments of Participation
2.1. The bets are accepted on the Organizer's website through the player's gambing account.
2.2. The bets are accepted as follows:
The player is registered on the Organizer's web page (opens a gaming account) which contains information on games, their rules / regulation, player’s registration, gaming account, winnings, web page access and other information.
2.3. When registering on the web page, the player must indicate his / her personal information. During registration, the organizer may request other information, which will be mentioned on the organizer's website.
2.4. Money is paid from the account only to the player. When entering fraudulent or inaccurate information when registering, the player is also deprived of the opportunity to review the disputed issues. After registering on the web page, the player is given a personal gaming account. A single individual may have only one gaming account.
2.5. If a gaming account has been used by a third party for making a bet or other purpose, and / or if the account holder has registered a new gaming account, and entered new registration details (name, surname, address, nationality, age or date of birth, passport number, username (login), password, new e-mail address, etc.), the organizer has the right not to pay winning bets made from such accounts.
2.6. Based on the peculiarities of the game, for certain games, the organizer may provide specific size (s) for betting.
2.7. The bet made on the Internet is considered to be accepted if it is added to the player's gaming account in the “Game History” section. The content of the web page must comply with the requirements of the RA legislation on internet gambling games. The content, form, order of use, sequence of steps that are not regulated by the RA Law on Internet Gambling Games, are defined and amended by the Organizer. The web page address or the address is agreed upon beforehand with the Authorized Body. The web sie address or the address change is published by means of dissemination of the information that is most preferable to the organizer.
2.8. In case of communication failure or other technical shortcomings, the bet is calculated with 1 (one) coefficient.
2.9. The participant carries personal responsibility for confidentiality of his/her gaming account, login and password. The company guarantees non-disclosure of the participant’s personal data by its staff and is not responsible for the consequences of the participant’s personal data being known by other persons. In case the participant becomes aware of the loss of his/her personal data or when he/she has certain doubts about it, he/she should notify the company without haste and change his/her password. In case of forgetting or losing the password and login the bets are not repealed
2.10. The participant can change his/ her password in ''Change Password'' section of ''My Account'' web page.
2.11. The organizer can charge a fee (rake) for the game environment provided by him / her, which may be done by time or by percentage. The time rake is the amount the player is required to pay every hour for using the gaming environment. Percentage rake is a certain percentage calculated from the total amount of bets expressed in money. The amount of rake and the charging order shall be provided separately for each game and shall be published on the organizer's website, which is an integral part of this regulation.
3. The participant can make a deposit on his/her account
3.1. Via bank transfers, relevant bank cards (Arca, Master Card, etc), relevant payment systems, cash registers (terminals, cash dispensers, etc.), hereinafter: payment systems.
3.2. The participant can become familiar with specific payment systems on the website of the Organizer.
3.3. To make bets through a bank transfer or payment system, the participant must submit an order to the bank or payment system to transfer a certain amount from his / her card or transfer the amount paid by him / her to the corresponding account of the organizer.
If the Organizer receives confirmation from the corresponding payment system that the amount has been transferred to the organizer’s gaming account, the participant can place bets from his/her personal gaming account opened in the company within the balance of the gaming account.
3.4. The amount transferred to the gaming account of the participant can only be used for betting or withdrawn from the account by the participant in accordance with the rules indicated in this regulation.
3.5. The participant may request money from his/ her gaming account in cash or via transfer.
3.6. Any transaction conducted with the Organizer via payment cards and/or/payment systems is considered to be conducted by the participant.
3.7. The fact of winning or not winning of the accepted bet is determined by recording the result of the game, taking into account the bet.
4. The main rules of accepting bets
4.1. Bets are accepted only from those persons who agree with the rules laid down by the organizer. Any placed bet is confirmation that the participant knows the rules of the lottery and completely agrees with them.
4.2. The Organizer has a right to return the bet amount at any time before the actual start of the event.
4.3. The program may also include other information that is of vital importance when making a bet, allowing the player to make the right use of the program, as well as to understand the meaning and essence of the conventional signs contained therein.
4.4. In case of any errors caused by software error (s), the bet is subject to return. In any case, the bet is valid if the technical error has not affected and could not affect the game and / or outcome.
4.5. In case of disclosure of frauds during financial transactions and bets acceptance, winnings are not paid, and those who are guilty are subject to liability under the law of the RA.
4.6. In case of technical problems, the result of the game may be revised by the Organizer.
4.7. Complaints about disputable issues are accepted within 15 days after the actual end of the game, in the form of a written application. In the case of non-precedent discussion of disputable issues not regulated by this Regulation the final decision is made by the organizer.
5. Procedure for paying the winnings (location)
5.1. Winning bets made after the end of the game on the Organizer’s website shall be added to the player's gaming account, which is considered to be the winner of the game, within one (1) day of the game's occurrence. To receive money from the gaming account, the player must submit a withdrawal request.
5.2. The player may receive the ordered amount in cash within 3 business days after the withdrawal request (the form and procedure of submission is specified by the organizer and posted on the organizer's web page).
5.3. The player may request withdrawal only within the balance of his gaming account.
5.4. In the event that the player's account balance is negative as a result of a recalculation of the game results (may result from bugs or technical errors, for example, the balance of the gaming account is 5000 AMD, the player's winning is actually 2.500 AMD, but the bet winning is 25.000 AMD the player was paid 25,000 AMD, as a result of which the negative balance is 17,500 AMD), the participant is obliged to compensate the negative balance of the account.
5.5. Winnings are rounded within one dram.
5.6. All objections concerning the calculation of winnings are accepted within a 15-day period after the announcement of the results of the game, in the form of a written application.
6. Promotions and Bonuses
6.1. The Organizer provides bonuses and opportunity to participate in current promotions to those participants who use the Organizer’s services for enjoyment. Free bets, bonuses and access to promotions will be annulled or canceled for those players who abuses the spirit of such an offer. The Organizer reserves the right to annul a bonus at any time in case of abuse and close the abuser’s account immediately.
6.2. "Abuse" includes but is not limited to opening several accounts in order to obtain several bonuses. First of all participants can withdraw bonus sums from the remaining deposits, after which only from the bonus amount of the gaming account. The Organizer reserves the right to annul the bonus given to the participant if the bonus was not used for betting. The Organizer also has a right to cancel bonuses and winnings from betting in the full or partial amount of the bonus sum, if the Organizer suspects the bonus has been abused.
6.3. The participant can receive or use only those offers that are available to him/her. The Organizer reserves the right to at any time and for any reason change the conditions of bonus distribution and the group of participants for whom bonuses are available. The Organizer also has a right by its sole discretion and at any time to offer a special bonus to a certain client or group of clients, to cancel bonus offer without any warning or compensation, to change the conditions of the bonus offer and/or to replace one bonus offer with another.
7. Other terms
7.2. For more detailed rules you can become familiar via the organization and conduct of the Internet gambling rules and regulations issued on 01.11.2017 agreed-upon with the Ministry of Finance of the Republic of Armenia placed on sport.totogaming.am website of the Rules of Procedure section.
7․3․ Using the services of the Organizer, the player agrees that the Organizer has the right to send SMS messages with information and advertising content to the phone numbers attached to the player’s game account. The player may, in accordance with the established procedure, refuse to receive certain types of SMS messages from the Organizer independently or with the support of the Organizer.
7.4. In the case of contradictions between the rules or information presented in Armenian and other languages, the Armenian text shall prevail.